Washington's Cleaning Service, INC. Residential & Commerical

"It's tme to clean, so you don't have to"
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Q: Why should I choose Washington's Cleaning Service? 
A: We are a Professional Cleaning Service Contractor. We carry the industries best insurance protection including General Liability (in case of any damage to your home), the employee’s are covered by Workman’s Compensation Insurance (in case of injury while working in your home), and we are bonded for your protection.
Q: What is Washington's Cleaning Service working hours?
A: Service is available Monday through Friday, 8:00 am to 4:00 pm.
Q: What time will you arrive?
A: We place reminder calls the day before your scheduled house or office cleaning. An estimated time of arrival (ETA) will be provided at that time. The ETA will be as accurate as we can possibly make it (e.g. 11ish).

Each of our cleaning team has approximately 4-6 jobs scheduled each day. The clients scheduled before you, as well as our famous Metro area traffic sometimes will impact the accuracy of our arrival time.

We do make every attempt to arrive very close to our scheduled time, but some things are out of our control. We ask for your understanding if we are running behind, each of our teams carry GPS locators. If you would like to see where they are and get an updated ETA, please call the office.

If you have a critical timing issue, please let us know, and we will do our best to try to accommodate it.
Q: What if my cleaning falls on a holiday?
A: If your scheduled cleaning falls on a holiday Washington's Cleaning Service, Inc. observes, we will be sure to contact you to reschedule your cleaning.
Q: How many people will you send to my home or business?
A: Washington's Cleaning Service has about 10 background checked employees. They are broken into 1, 2 and 3 person teams. We most often send a 2 person cleaning team depending on the client's home size and personal preference. Business teams generally are 2 to 6 person teams depending on the scope of work.
Q: Do you bring your own cleaning supplies & equipment?
A: You bet. We arrive with all cleaning supplies and equipment necessary to make your home or office sparkle. We even bring our own freshly laundered soft cotton towels to clean with. You'll be happy to know that many of our products are earth friendly and/or either unscented or low scented. If you'd like us to use your cleaning equipment or any special cleaning supplies, just let us know. We'd be happy to do so.
 Q: Why does a One-time or Initial cleaning take longer that a General Cleaning?
A: House cleaning is hard work. The first time we come out to clean your home or office, the job is scrubbing intensive as we get all areas cleaned to sparkling high standards.

Depending on the initial level of grime and clutter, a first-time cleaning can take 1.50-2.0 times longer than subsequent cleanings.
 Q: How do I provide feedback on my cleanings?
A: Since cleaning is a very personalized and subjective service, we leave a comment card after each cleaning for your use which you can leave for the cleaners, mail in, or e-mail your comments. You can also call the office, or use this web site to provide feedback. We encourage you to take the time to complete and return the comment card or send us an e-mail. Feedback is essential to serve you better, to correct any problems and to praise those cleaners who meet or exceed our expectations!
 Q: How do I pay for my service?

A: Payment is due at the time of service. We accept cash, check, Visa, Master card, American Express, and Discover Card. Returned checks are subject to a $40.00 processing fee.
If full payment is not received at the time of service, billing clients are assessed an additional $15.00. Late fees accrue at $19 per month for balances under $250, $39 per month for those above $250.

 Q: How do you get in my home if I'm not there?
A: Security of your home is our highest concern. We prefer that you give us a key, which we label with a non-traceable number.
 Q: What if I prefer not to give you a key?
A: We feel providing us a key is the safest situation, but we will work with other arrangements. Please keep in mind, if we are unable to enter your home for your scheduled appointment, a $50.00 Lock-Out Fee will be assessed.
 Q: How should I format the text on the page?
A: It's a good idea to use a different format, such as bold, for the questions, so that it is easy to distinguish them from the answers.
 Q: What if am not satisfied with the job you did?
A: Our goal is for that to NEVER happen. But if it does, PLEASE telephone our office within 24 hours and discuss it with us. We will be happy to redo any work that was not done to our specification and standards.
 Q: Will you send the same team each time?
A: We make every effort to send the same team each visit. Occasionally there may a change in teams due to illness, days off, vacation or turnover. We can almost always make sure one member of the previous team that is familiar with your account can be assigned. We will never send a team that we do not feel is qualified to conduct the cleaning properly and the teams are issued very specific Work Orders that detail the specifics of your account.
 Q: Are you bonded and insured?
A: Yes we are. We can provide documentation upon request.